Please complete the returns form that's provided in your parcel and include it with the securely repacked item(s) you wish to return. No returns form? No problem; simply include a note with your name, order number and reason for returning.
You can return the item to us using the 3 methods listed below:
- Creating a returns label on the Royal Mail Portal
- Post the item back to us directly.
- Drop off in our Faversham store.
1. RETURNS PORTAL
For orders delivered within the UK, you can create your own returns label on the Royal Mail returns portal - https://www.royalmail.com/track-my-return/create/2759
Royal Mail will then email you with a label which you can print off and affix to your parcel. Alternatively, if you don’t have a printer, the email includes a QR code which you can present on your phone at any Royal Mail post office and they will print the label and send it off for you.
If this serviced is used then we will deduct £3.00 from your refund.
Please remember to obtain a postage receipt. This will include the tracking number for your parcel so you'll be able to track your return to check when we have it back. Click here to track your return. Once it's received back, we'll process it as soon as we can and aim to have this done within a week. We'll send you an email to confirm once we have processed your refund.
2. RETURN BY POST
You can return your items to the address below. You will need to pay the postage costs and obtain proof of postage.
Returns Department - Simply Swim
5 Jubilee Way
Please be aware that you are responsible for the item(s) until they are received by us. As such, please ensure that they are securely packaged. We advise you make a note of your tracking number and obtain proof of postage from the post office.
3. RETURN TO THE SIMPLY GROUP STORE
You can also return your item(s) along with your returns note/order number in person to our store in Faversham, Kent. One of our friendly colleagues will be happy to assist you with refunding your order.
We are open 7 days a week. For full details click here.