Can I exchange items? February 21, 2019 15:06 Updated Follow Sorry, we are unable offer an exchange service, should you require an alternative item please place a new order and return the original for a refund. How do I return an item? Related articles How do I return an item? What is your returns policy? How long will it take for my refund to be processed? I think my item is faulty, what should I do? Can I send something back that I purchased in the Faversham store? Comments 0 comments Article is closed for comments.